Refund Policy

What you are paying for

An entry fee buys you one entry in one category of the PMU Vision Cup 2026 championship: the right to upload your work to that category and have it judged. You pay first and upload afterwards, so there is always a window between paying and submitting.

Before you submit — full refund

If you have paid for a category but have not yet submitted that entry for judging, you can have the fee back in full, for any reason. Email info@pmuvision.com from the address on your account and tell us which category. There is no deadline for this beyond submission itself, and no fee for asking.

We return the money to the original payment method. Once we approve a refund it typically appears on a card statement within 5–10 business days, depending on your bank; PayPal refunds are usually faster.

After you submit — no refund

Once an entry has been submitted for judging, its fee is non-refundable, regardless of the score or the outcome. At that point the work has been anonymised and placed in front of judges, and the thing you paid for has been delivered. This mirrors the contest rules you accept at checkout.

If we cancel or cannot run a category

If we cancel the contest, or cancel a category you have paid for and cannot move your entry to another one you are happy with, we refund that category's fee in full — submitted or not.

Disqualified entries

An entry disqualified for breaking the contest rules — fake, AI-generated, or another artist's work — is not refunded. An entry we reject before judging because it does not meet its category's photo or video requirements can be corrected and resubmitted; if you would rather not, and it has not gone to judging, the refund above applies.

Refunds from a multi-category purchase

Entering several categories at once reduces the price per category. If you withdraw some but not all of the categories in such a purchase, we work out what the categories you are keeping would have cost as a purchase of that size, and refund you the difference.

So if you paid the four-category price and withdraw two of them, you get back the four-category price minus the two-category price — you keep the bundle rate on what you are still entering, rather than being charged the single-category rate for it. We tell you the exact figure before processing anything.

Duplicate or failed payments

If you were charged twice for the same category, or charged for a category that never appeared in your account, tell us and we will refund it in full. This is a mistake on our side, not a refund request, and the rules above do not restrict it.

Before you dispute a charge

Please email us first at info@pmuvision.com. We would rather refund you directly than have you spend weeks in a bank dispute, and we answer refund requests within 3 business days.